PokerTracker

I used to be able to import observed hands and have triple checked with the help section and yet I cannot import them anymore. Is there anything you can recommend?

What folder do you have FTP set to get hands from on the auto-import window?

C:\program files\full tilt poker\handhistory\XXXXXXXXX - my screenname

Take out your screen name and set it to:
C:\program files\full tilt poker\handhistory

ty