Unable to update cache plus database corruption after update

Questions and discussion about PokerTracker 4 for Windows

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Unable to update cache plus database corruption after update

Postby LordArgento » Sun Oct 04, 2026 11:59 pm

i updated the pokertracker 4 software (thanks god i made a back up of the database) and now nothing is working plus the database seems corrupted, how do i use my back up or fix this problem?
i need de view stats info for further analysis and study. (when i enter here nothings displays only errors)
i already tried reindex and rebuild cache, it does not work
Thank you
any help?
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Re: Unable to update cache plus database corruption after up

Postby LordArgento » Mon Oct 05, 2026 12:20 am

Every time I launch PokerTracker 4, it tells me I need to update my database; it starts the process, but this message always appears. I believe this is the main error.
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Re: Unable to update cache plus database corruption after up

Postby Flag_Hippo » Mon Oct 05, 2026 5:24 am

You are using a third-party stat pack which has modified your database and that prevents PokerTracker 4 from updating it - see this thread.
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Re: Unable to update cache plus database corruption after up

Postby LordArgento » Mon Oct 05, 2026 11:13 am

Flag_Hippo wrote:You are using a third-party stat pack which has modified your database and that prevents PokerTracker 4 from updating it - see this thread.

i dont remember using anything but pokertracker and jurojin, what could that "third-party stat pack" be? i will follow the steps and post an update here.
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Re: Unable to update cache plus database corruption after up

Postby Flag_Hippo » Mon Oct 05, 2026 12:03 pm

'pph' in the database update error message = ProPokerHUDs. The third-party ProPokerHUDS 'vs Hero' custom statistic/HUD package modifies the PokerTracker 4 database.
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